SHIPPING POLICY

Last updated: 10/9/2026

This Shipping Policy explains how Bear Bro processes, dispatches and delivers orders within Australia.

By placing an order with Bear Bro, you agree to the terms below.

1. Order processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will usually be processed on the next business day.

During busy periods, product launches, promotions or major sales events, processing times may be slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

2. Shipping within Australia

Bear Bro currently ships orders within Australia.

Estimated delivery times are:

Metro areas: approximately 2–5 business days

Regional and remote areas: approximately 3–8 business days

These timeframes are estimates only and may vary depending on your location, courier delays, weather, public holidays and other circumstances outside our control.

3. Shipping rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Bear Bro may offer:

Standard Shipping: $12 aud

Express Shipping: $15 aud

Free Shipping: available on orders over $XX, where offered.

Shipping promotions may change from time to time.

4. Tracking

Where tracking is available, you will receive a tracking number after your order has been dispatched.

Tracking updates are provided by the courier and may take several hours to appear after the parcel has been lodged.

If your tracking has not updated for an extended period, please contact us at CONTACT@BEARBRO.COM.AU and we will assist where possible.

5. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• name
• street address
• apartment or unit number
• suburb
• state
• postcode

before submitting your order.

Bear Bro is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has entered fulfilment or been dispatched.

6. Apartments and secure buildings

If your delivery address is an apartment, office or secure building, please ensure the courier can access the delivery location or provide appropriate delivery instructions where available.

Bear Bro is not responsible for delivery delays caused by restricted building access.

7. Authority to leave

Depending on the courier and delivery option selected, parcels may be left in a safe location at the delivery address.

Where authority to leave applies, the customer accepts responsibility for the parcel once it has been delivered to the nominated address, subject to applicable consumer law.

If you require additional delivery security, please select an available tracked or signature delivery option where offered.

8. Missed deliveries

If no one is available to receive the parcel, the courier may:

• leave the parcel in a safe location
• redirect it to a collection point
• attempt redelivery
• leave instructions for collection

Customers are responsible for following the courier’s instructions regarding missed deliveries.

9. Returned-to-sender parcels

If an order is returned to Bear Bro because:

• the address was incorrect or incomplete
• the parcel was not collected
• delivery was refused
• the courier was unable to complete delivery

we may contact you to arrange reshipment.

Additional shipping charges may apply where the return was caused by customer-provided information or failure to collect the parcel.

If you prefer a refund instead of reshipment, original shipping charges and any return-to-sender fees may be deducted from the refund where permitted by law.

10. Lost parcels

If you believe your parcel has been lost in transit, please contact us a CONTACT@BEARBRO.COM.AU.

Before issuing a replacement or refund, we may investigate the shipment with the relevant courier.

A delayed parcel is not automatically considered lost.

We may ask you to allow the courier’s investigation process to be completed before determining the appropriate outcome.

11. Orders marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first:

• check around the property
• check with household members
• check with building reception or concierge
• check parcel lockers or safe-drop locations
• contact the courier directly where appropriate

If the parcel still cannot be located, contact us and we will assist with the delivery investigation where possible.

12. Damaged parcels

If your order arrives damaged, please contact Bear Bro within 7 days of delivery.

Please provide:

• your order number
• photographs of the damaged product
• photographs of the external packaging
• a description of the issue

We will assess the situation in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.

13. Delivery delays

Bear Bro is not responsible for courier delays caused by circumstances outside our reasonable control, including:

• severe weather
• transport disruptions
• natural disasters
• public holidays
• courier network congestion
• industrial action
• incorrect delivery details
• other unexpected events

We will, however, assist customers with tracking and delivery enquiries where reasonably possible.

14. Product storage after delivery

Bear Bro products should be stored in accordance with the instructions printed on the product label.

Gummy supplements may be affected by excessive heat, direct sunlight or moisture.

Once delivered, customers are responsible for storing products appropriately.

15. International shipping

Bear Bro currently DOES  offer international shipping.

If international shipping is introduced, additional shipping charges, customs duties, taxes or import requirements may apply.

Customers will be responsible for any import duties or taxes unless otherwise stated.

16. Changes to shipping methods

Bear Bro may change or update available couriers, shipping rates, delivery services or free-shipping thresholds from time to time.

Any applicable shipping charges will be displayed at checkout before purchase.

17. Contact us

For shipping enquiries, contact:

Bear Bro
Email: contact@bearbro.com.au
Website: bearbro.com.au

Please include your order number when contacting us about an existing shipment.