Privacy policy
Last updated: 10/9/2026
Bear Bro respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Bear Bro (BearBro.AU) (“Bear Bro”, “we”, “us”, or “our”) collects, uses, stores and discloses personal information when you visit our website, place an order, contact us, subscribe to marketing communications, interact with our advertisements, or otherwise use our services.
This policy applies to our website at BearBro.com.au and any related online services operated by Bear Bro.
1. Personal information we collect
Depending on how you interact with Bear Bro, we may collect personal information including:
- your name
- email address
- telephone number
- billing address
- shipping address
- order and purchase history
- products viewed or added to your cart
- customer service communications
- marketing preferences
- IP address
- browser and device information
- website usage information
- referral source and advertising interaction data
- payment-related information
- information you provide when submitting a review, survey, promotion entry or enquiry
Payment card information is generally processed by our payment service providers and is not stored directly by Bear Bro in full.
We may also collect technical information automatically through cookies, pixels and similar technologies when you use our website.
2. How we collect personal information
We may collect personal information directly from you when you:
- create an account
- place or attempt to place an order
- subscribe to our email or SMS marketing
- contact customer support
- submit a product review
- enter a competition or promotion
- complete a survey
- interact with our website
We may also collect information automatically through our website and from third parties that assist us with ecommerce, analytics, advertising, payments, fulfilment and marketing.
These third parties may include Shopify, payment processors, shipping providers, analytics services and advertising platforms.
3. How we use your information
We may collect, hold and use your personal information for purposes including:
- processing and fulfilling orders
- processing payments and refunds
- delivering products to you
- providing order confirmations and tracking information
- responding to customer enquiries
- managing returns, exchanges and complaints
- improving our products, website and customer experience
- maintaining and securing our website
- preventing fraud and misuse
- conducting analytics
- understanding how customers interact with our website
- measuring the effectiveness of advertising
- personalising marketing and website content
- sending promotional emails or SMS messages where permitted
- complying with legal and regulatory obligations
- maintaining business and accounting records
We will not use your personal information for unrelated purposes unless permitted or required by law.
4. Shopify
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that allows us to offer and sell products to you.
When you interact with our store, certain personal information may be processed by Shopify in order to provide hosting, checkout, payment, security, analytics and related services.
Shopify may process information in accordance with its own privacy practices and contractual arrangements with merchants.
5. Payments
Payments may be processed through third-party payment providers, including services made available through Shopify.
These providers may collect and process information necessary to complete your transaction, including payment card details, billing information and fraud-prevention information.
Bear Bro generally does not receive or store your complete payment card number.
6. Cookies and tracking technologies
Our website may use cookies, pixels, tags and similar technologies to:
- remember your preferences
- keep your shopping cart functioning
- analyse website traffic
- understand customer behaviour
- improve website performance
- personalise content
- measure advertising effectiveness
- provide relevant advertising
These technologies may be provided by us or by third parties such as Shopify, Google, Meta and other advertising or analytics providers.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Advertising and analytics
We may use advertising and analytics services such as:
- Meta/Facebook
- TikTok
- Shopify analytics
- email and SMS marketing platforms
These services may receive information about your interaction with our website, such as pages viewed, purchases made, products viewed and device information.
We use this information to understand our customers, improve our advertising and measure campaign performance.
Where required, we will provide appropriate choices or consent mechanisms for marketing and tracking technologies.
8. Marketing communications
If you subscribe to our email or SMS marketing, we may send you information about:
- new products
- promotions
- discounts
- product launches
- restocks
- brand updates
You may unsubscribe at any time by using the unsubscribe link provided in our emails, following the instructions in an SMS message, or contacting us directly.
Transactional communications relating to orders, payments, shipping or customer service may still be sent even if you unsubscribe from marketing.
9. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These may include:
- Shopify and ecommerce providers
- payment processors
- banks and financial institutions
- delivery and courier services
- warehouses and fulfilment providers
- manufacturers and suppliers where necessary
- website hosting and technology providers
- analytics providers
- advertising platforms
- email and SMS service providers
- accountants, insurers, lawyers and professional advisers
- fraud-prevention and security providers
- government authorities or regulators where required by law
We do not sell personal information to third parties for money.
10. Overseas disclosure
Some of our service providers may store or process personal information outside Australia.
For example, ecommerce, payment, analytics, advertising, cloud storage or marketing service providers may operate systems in countries including the United States and other jurisdictions.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.
The OAIC requires APP privacy policies to address whether personal information is likely to be disclosed overseas and, where practicable, identify those countries. OAIC
Once your actual service providers are finalised, this section should be updated to reflect the countries relevant to Bear Bro.
11. Storage and security
We take reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- modification
- disclosure
Security measures may include:
- password-protected systems
- restricted access
- secure ecommerce platforms
- encrypted connections
- payment-provider security controls
- account authentication
- appropriate internal access controls
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Retention of information
We retain personal information for as long as reasonably necessary to:
- provide our services
- maintain transaction and accounting records
- resolve disputes
- comply with legal requirements
- prevent fraud
- enforce agreements
When information is no longer required, we may delete, destroy or de-identify it where appropriate.
13. Accessing your personal information
You may request access to personal information that we hold about you.
To make a request, contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before providing access.
In some circumstances, access may be refused where permitted by law. If this occurs, we will generally explain the reason where required.
14. Correcting your personal information
If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may contact us and request that it be corrected.
We will take reasonable steps to respond to valid correction requests.
15. Privacy complaints
If you have a concern or complaint about the way Bear Bro has handled your personal information, please contact us at:
Email: contact@bearbro.com.au
Business name: Bear Bro
Address: MIVO ST, Holsworthy NSW 2173
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
16. Children
Our website and products are not directed primarily at children.
We do not knowingly seek to collect personal information from children without appropriate consent where such consent is legally required.
If you believe a child has provided us with personal information improperly, please contact us.
17. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of those services before providing personal information to them.
18. Product reviews and user-generated content
If you submit a review, image, video or other content to Bear Bro, information you choose to make public may be displayed publicly on our website or social media channels.
Do not include sensitive or private information in publicly submitted content.
Any reuse of user-generated content will be handled in accordance with applicable permissions and terms.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business
- changes to our technology or service providers
- new products or services
- legal or regulatory requirements
- changes to our information-handling practices
The updated version will be published on this page with a revised “Last updated” date.
The OAIC recommends that privacy policies remain current and be reviewed when information-handling practices change. OAIC
20. Contact us
For questions, requests or complaints relating to privacy, contact:
Bear Bro
Email: contact@bearbro.com.au
Website: bearbro.com.au
Postal address: MIVO ST, Holsworthy NSW 2173
ABN: TBD