RETURN & REFUND POLICY

Last updated: 10/9/2026

At Bear Bro, we want you to be happy with your order. This policy explains when returns, replacements and refunds may be available.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

1. Change-of-mind returns

Because Bear Bro products are consumable supplements, we generally do not accept change-of-mind returns on opened products.

If you change your mind and the product is:

• unopened
• unused
• in its original packaging
• in resalable condition
• returned within 14 days of delivery

you may contact us to request a return.

Change-of-mind returns must be approved by Bear Bro before being sent back.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are not refundable unless required by law.

2. Opened products

For health, hygiene and safety reasons, we do not accept returns of opened or partially consumed products simply because you:

• changed your mind
• do not like the taste
• no longer want the product
• ordered the wrong item

This does not affect your rights if the product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

3. Faulty, damaged or incorrect products

If your order arrives:

• damaged
• defective
• leaking
• incorrectly supplied
• materially different from what you ordered

please contact us within 7 days of delivery.

Include:

• your order number
• a description of the issue
• clear photos of the product
• clear photos of the packaging where relevant

Once reviewed, we may offer a:

• replacement
• refund
• store credit

depending on the circumstances and your rights under Australian Consumer Law.

4. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement.

If the problem is minor, we may choose to provide an appropriate remedy within a reasonable period.

Nothing in this Return & Refund Policy limits any consumer guarantee or remedy available to you by law.

5. Incorrect address or failed delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Bear Bro because:

• an incorrect address was provided
• the address was incomplete
• delivery could not be completed
• the parcel was not collected

we may charge the customer for the cost of re-shipping the order.

If a refund is requested instead, the original shipping charges and any return-to-sender fees may be deducted from the refund where permitted by law.

6. Lost parcels

If your parcel appears to be lost in transit, please contact us at CONTACT@BEARBRO.COM.AU.

We may investigate the shipment with the relevant courier before providing a replacement or refund.

A parcel being delayed does not automatically mean it is lost.

7. Orders marked as delivered

If tracking shows your order as delivered but you cannot locate it, please:

• check around your property
• check with household members
• check with building reception or parcel lockers
• contact the courier where appropriate

Then contact Bear Bro if the parcel still cannot be located.

We will assist with the investigation where reasonably possible.

8. Returns process

Before returning any product, contact:

CONTACT@BEARBRO.COM.AU

Please provide:

• your full name
• order number
• reason for the return
• any relevant photos

Do not send a product back without first receiving return instructions from Bear Bro.

Approved returns should be sent to:

Bear Bro Returns
MIVO ST, HOLSWORTHY NSW 2173

We recommend using tracked shipping for returned items.

Bear Bro is not responsible for returned parcels that are lost before reaching us, except where required by law.

9. Condition of returned products

For approved change-of-mind returns, products must be returned:

• unopened
• unused
• with the tamper seal intact
• in original packaging
• in resalable condition

We reserve the right to decline a change-of-mind refund if the product does not meet these conditions.

10. Refund processing

Once your return is received and approved, refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Bear Bro does not control bank or card-processing times.

11. Shipping fees

Shipping fees are generally non-refundable for change-of-mind returns.

If the product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, Bear Bro will provide the appropriate remedy, which may include reasonable return shipping costs where required.

12. Sale and promotional items

Sale or promotional items remain covered by Australian Consumer Law.

However, change-of-mind returns for promotional products may be refused unless otherwise stated at the time of purchase.

13. Subscription orders

If Bear Bro introduces subscriptions, customers will be responsible for cancelling or modifying their subscription before the next billing date.

Once a subscription order has been processed or dispatched, it may not be eligible for cancellation or change-of-mind return unless otherwise required by law.

14. Allergies, sensitivities and individual response

Customers are responsible for reviewing the full ingredient list, allergen information, warnings and usage directions before consuming Bear Bro products.

Individual responses to supplements may vary.

A product is not considered faulty solely because a customer does not experience the result they expected, does not like the flavour, or experiences a normal individual variation in response.

This does not limit your rights where the product itself is defective, unsafe, mislabeled or otherwise fails to meet applicable consumer guarantees.

15. Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered fulfilment or been dispatched.

If the order has already been shipped, the normal return conditions will apply.

16. Contact us

For all return, refund or replacement enquiries:

Bear Bro
Email: contact@bearbro.com.au
Website: bearbro.com.au